FAQs - Restivia


Frequently Asked Questions (FAQs) - Restivia

We have 5 decades of expertise in mattress manufacturing. Today we are India’s leading sleep solutions company offering a wide range of innovative mattress, pillows, protectors and other sleep accessories. The type of mattresses designed by us include India’s only certified orthopedic mattresses, pressure relieving memory foam mattresses, 100% natural latex mattresses, naturally cooling high-density coir mattresses, high-quality spring mattresses and value-for-money high-performance mattresses in foam, spring and coir.

We also have an entire range of sleep accessories and sleep tech solutions including pillows, mattress protectors, slim mattresses, comforters and more.

The process of buying a new mattress starts with identifying individual needs and preferences. Our mattress buying guide can help you weigh your options and make an informed decision on improving your sleep health.

While we recommend not basing your mattress purchase decision solely on the material of the mattress, it is still important to understand the difference between all the available options and how it can impact your sleep quality. 

You can read through our blog to gain an in-depth knowledge about the various kinds of mattress materials. 

Bonn ell spring mattresses feature an interconnected mesh of springs. They add to the durability of the mattress, providing bounce and resilience. Bonn ell spring mattresses offer a delightful sleep experience to those looking for an entry-level spring mattress. Pocket spring mattresses on the other hand feature individually cased springs called pocket springs. They move independently without allowing movement to travel from one end of the mattress to the other, this way you and your partner’s sleep movements do not disturb each other.

Restivia mattresses have four levels of firmness – Soft, Medium Soft, Medium Firm and Firm while remaining supportive throughout. The firmness of each mattress is mentioned on the individual product page, alongside other information. Irrespective of the firmness, all mattresses not only offer optimum support to the entire body, but are also breathable, durable and made to meet every kind of sleep requirement.

A Restivia mattress can support up to 250 Kg on each side. So, for a twin sleeper mattress, the weight capacity will be up to 500 Kg.

Our mattresses are available in all standard sizes, starting from the smallest single size, going up to the biggest king size with double and queen sizes in between.

In case you have a non-standard size bed, we also customize the size of the mattress to suit your requirement.

The safest way to clean a Restivia mattress is to get professional deep cleaning done twice a year. However, to maintain the hygiene and durability of the mattress we highly recommend using a mattress protector. It will protect the mattress from any kind of spills, stains, bed wetting and moisture seepage. It will also protect your mattress from dust mites, allergens and bacteria. 

You can buy a Restivia mattress online as well as offline. Online orders can be placed here at Restivia.in

You can select a mattress based on size, firmness and need You can also buy them from any leading e-commerce websites like Amazon, Flipkart and Pepper Fry. 

You can also walk in to any of our 3000+ retail centers across the country if you are not able to buy mattress online.

  • We follow ISO 9001-2015 quality standards for all Restivia products 
  • Our 5 decades of expertise makes our quality unmatchable and trustworthy. 
  • All our manufacturing processes are backed by dedicated research and development. 
  • Our raw materials are ethically sourced with stringent quality checks in place.

Apart from mattresses, we also have an entire range of pillows designed to meet different sleep needs. We also have mattress protectors, comforters and sleep tech solutions to help you improve your sleep quality. 

A mattress protector is a must to shield your mattress from spills, stains, bed wetting and the harmful effects of moisture, dust and allergens. We recommend using it to waterproof your mattress, protect it from harmful bacteria, dust mites and allergens and have it stay fresh and hygienic for longer period of time.

Restivia mattresses are engineered to last for a long time. Our mattresses come with a best-in-industry warranty of up to 10 years. The complete details of our warranty offerings can be found on respective product page on the website. You can also refer to the warranty card provided along with the mattress for exact details.

We have always upheld the highest design and manufacturing standards. Most of our products are covered under our warranty policy. 

In case you encounter any issue while using our product, we recommend that you look up the product warranty details you would have received upon registering your product online to understand if and how you can claim warranty. 

In the unlikely event of product failure, we are be happy to have it replaced or repaired. You can start with filling up the warranty claim form to have us notified of your concern.

While we strive to offer the best user-experience to all our customers, we do understand that there might arise a situation when you will have to claim warranty. Here is how the process works: 

Consider you bought a Restivia mattress with 5 years warranty for Rs. 10,000 

  • If any defect arises in first year, we will have the product replaced 
  • If the defect arises after 2 years of use, a pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees is refunded to the customer on that mattress. It is calculated as follows: 

 10000/5*3= Rs. 6000/- (the refund amount)